I was off by my largest margin today
I'm about 3 weeks into my job and so far I love it, I am a retail banker I at a regional bank. I do mainly teller stuff for now but have had some training on more advanced stuff like international wires and opening accounts and will be expected to do those things once fully trained.
Anyways, my bank seems to not have a ton of traffic most days of the week, in my opinion we have about twice the retail staff than we need(2 drive thru 4 lobby) but hey, I wont complain about having a job and having more coworkers. Throughout my time here, I have had lots of off time most days and spend my time learning how to do the more advanced stuff. The only days I'm actually working my ass off are fridays. Today and last friday were the worst since we were missing a lot of people due to employment gaps and people taking pto.
Last friday I was off by 50 cents, and I was embarrassed, my managers did not make a big deal of it but I was ashamed. Today I was off by nearly 45 dollars and I can't stand it. My managers brushed it off like its normal, a lot of my coworkers have stories about all the times they were off, and it seems like no big deal to anyone but me. Being off 50 cents was sort of whatever but 45 dollars makes me feel like a dip shit.
I feel like I do a good job of trying to stay balanced at all times, I try to do as little work with my drawer possible, and use the TCR for most things, I try to use the money counter instead of counting by hand, and I try to proof my drawer as soon as I have used it. It feels like I'm doing my absolute best to optimize my proofing but still end up short. I also make a habit of not letting money lay around too long before either putting it in my drawer or the tcr.
By the time I figured out I was off, it was at the end of the day, and we all clocked out, so I wont be able to go through my logs and stuff until next week to see what happened.
It seems as routine with my coworkers that we do not go through our drawers at the end of the day if our data shows we are still in balance before we put up our drawer. Because of this I followed suit. Yesterday my drawer showed that it was in balance so I locked it up and called it a day, this morning I go to proof my drawer and I am off by $5 and it turned out I counted $160 in rolled dimes this morning but my log from the previous day showed I had $155 in rolled dimes. I'm not sure how I was in balance the day before since I had mis-counted, there was physically $160 in dimes. After that I tried to stay careful but ended up being another $40 short thus equalling the $45 overall.
My biggest question is how do you guys learn from your mistakes if you dont know what exact transaction or decision lead to you being off, and how is it possible for me to be in balance when I had miscounted the dimes?