Prefer Genius Bar
Nearest Apple Store is 3 hours round trip. Ordered backup refurbished iPad 9 from Apple this week. Taking wife’s iPad 9 to Geek Squad today, appointment was setup through Apple Care.
Greek Squad called 7 hours before appointment. Guy was giving me a heads up that it will be a week before Apple will send replacement or repaired unit. Also he told me Apple has not supported lightning connector for over half a decade.
Well Apple just sold me a refurbished device, with a lightning connector, it was immaculate upon receipt.
Insulting customer’s intelligence is not a business strategy.