Brewer's wifi is dead, Keurig customer service is too.
My fairly new 'smart' brewer lost its cloud connection/wifi and now, despite all types of troubleshooting, factory resets and app data deletions, it just doesn't work, moreover, it developed an annoying pattern of wasting pods, brewing an ounce or two of my Starbucks Veranda then suddenly throwing an error, forcing me to throw away a perfectly good pod it can't use for whatever reason, pour out the brew, wash the cup then use another pod. It doesn't happen every time but, out of 10 cups, 2 will fail.
Now, something I didn't expect was Keurig's customer service being bad, which it is, I'd actually go as far as to say that their customer is pure, unadulterated CRAP! Can't even call it "garbage" because it would be seriously unfair to garbage, since it can still serve a purpose, unlike Keurig's customer service department...
Who knew that after TWO DECADES of buying their overpriced coffee and brewers, the one time I actually needed them to step in and help me they would just ignore me and/or try to convince me to purchase another one of their shitty brewers instead of fixing or exchanging the barely used, broken piece of shit one that they already sold me?!
I blame myself in this situation because something possessed me to replace my old but functioning Elite brewer with this connected newer one, it was the biggest mistake I ever made, coffee-wise, either that or getting involved with Keurig in the first place.
Do NOT buy their smart brewers friends, I didn't do any research and had no idea that they fail so often, make this a learning experience and stay away!!!