u/DownHeartedNess

I bought a used quest 2 online, unable to be factory reset.

when inside the bootloader, the volume down button can be used to cycle between all options, looping back to the first after reaching the last.

when confirming if I'd like to factory reset, the volume up and volume down buttons both do nothing. the only thing I can do is select "No, go back" using the power button.

The previous owner's account is still on the quest 2, and there is a passcode. I tried guessing many times and failed. I contacted the seller and they do not know the passcode.

I tried to update the headset and it fails because it is already at or above the current software version. I tried using the official meta software update tool and adb commands on windows, using an update from cocaine.trade.

I tried using adb to factory reset. developer mode is disabled.

I tried using adb to simulate the button press of the seemingly broken volume up button. developer mode is disabled.

the cost to repair the volume up button is more than what I paid for the headset.

I do not have the tools nor expertise to repair it.

what can I do?

previous post for context https://www.reddit.com/r/OculusQuest/s/4PKqhKaj39

I'm trying to update my quest 2 to the current update. when using the official software update tool, it either updates partially through and then stops or doesn't work at all.

I used cocaine.trade to download an install an update manually, connected my quest to my laptop via usb, and used adb to install the update. but every time the update reaches exactaly 47%, my quest 2 restarts and goes to the login screen.

I bought a quest 2 online that I'm having trouble factory resetting because in the bootloader, when scrolling down to the factory reset option, the ability to navigate the menu using the volume button is disabled, but only when confirming to factory reset. everything else works.

I can't use the app or the website because the previous owners account is still on it, and I don't have the passcode.

I just bought a quest 2 with an issue of being unable to factory reset. in the bios menu when attempting to select the factory reset option, it does nothing. I'm able to scroll through the menu with the volume down button but when I select the factory reset option, I'm unable to scroll anymore.