Overcoming an intermittent fault that nobody wants to fix
Here follows my tale of woe. If you can stick with me and offer any solution I'd be very grateful.
I moved into a rented flat November 2026. I ordered FTTC internet from BT thinking if there were any problems they'd be best placed to fix them. LOL. Almost immediately there were intermittent drops. Three new routers later and speaking to just about everybody who's ever been employed by BT we were no further forwards. I even presented them with a 24 hour ping log which showed drops every 2 minutes or so for a few seconds.
Out comes an Openreach engineer who goes to the cabinet - thinks he's fixed it but actually leaves me with no internet. No matter what buttons I push when I call up, they're not coming out to make it right.
I decided the simplest way was to give BT the flick and go to someone completely different. I fully understand that every ISP uses BT's copper, but thought they wouldn't have such a cozy relationship with Openreach.
So I moved to SKY. Immediately the same problems. Intermittent drops (pinging Goggle on a wired connection) every 5-10 minutes meaning streaming, gaming and calling is dicey. SKY sent someone out and decided that, in essence, they'd not be able to get openreach out to investigate as my fault doesn't fit nicely into any of their boxes. They agreed that I should cancel.
I would say that the fault is somewhere between where the wiring comes into my block (of six flats) and my flat itself. They disconnected all of the additional sockets that were installed from new at build (2016). When the Openreach engineer DID visit the once he said there was no problem between the building and the cabinet.
At the moment I'm having to use ELON to get some internet which is ridiculous on an estate of 1,000 houses. It's also not totally reliable and has also just gone up £5 a month.
The greatest frustration is there's Fibre in the street, it goes to all the houses on my street, but not my block. I guess because it's a block. I've spoken to various FTTP ISPs and they all say they can't help, even though it goes to my neighbour 8 meters away.
What are my options? I could probably dick about with a proper 5g router but it'd need an external aerial as phone coverage isn't great where I am.
What about a second BT line? Forcing them to put a fresh run in from the building entry point to my flat? Would that crack it do you think?
I'm at a bit of a loss. Any help appreciated.
Thank you very much for reading.