u/Great_Cornholio_71

Following on from my previous You8000 post, I’m now at the point where I’ve told YouFibre that if this isn’t sorted tomorrow, I’ll be leaving.

Quick recap:
I was on You2000, using a UniFi Cloud Gateway Fiber directly connected to an Adtran SDX622v XGS-PON ONT.

It worked perfectly and delivered essentially the full 2Gbps symmetrical service.

I upgraded to You8000.

After the upgrade I was getting roughly 6–7Gbps upload but only 2.5–4.6Gbps download, despite my contract stating a minimum of 7Gbps in both directions.

I reported this to YouFibre.

Support remotely reconfigured my ONT.

That completely killed my fibre connection.

It then happened going into the weekend, when I discovered YouFibre telephone support is only available Monday–Friday, 9am–6pm. Online chat attempts weren’t getting answered either.

My own UniFi U5G/EE failover ended up keeping the entire house, CCTV, etc. online for the weekend.

Eventually YouFibre investigated and found that apparently the ONT serial number was wrong at their end.

They corrected it.

I then connected the supplied YouFibre Hub Pro directly to the ONT and, finally, their router started working.

So you’d think that would be the end of it.

Unfortunately not.
My UCG-Fiber, which worked perfectly on this connection before YouFibre started changing the provisioning, will no longer obtain a working DHCP lease.

The physical side is fine:
Adtran SDX622v XGS-PON ONT
10GE handoff
UCG WAN negotiates at 10GbE
IPv4 DHCP
No PPPoE
No WAN VLAN
Smart Queues off

I’ve now tried:
Power cycling the ONT
Leaving the ONT disconnected to allow the DHCP lease to expire
UCG native WAN MAC
MAC cloning the Hub Pro WAN MAC
Testing the alternative MAC printed on the Hub Pro
Reconnecting YouFibre’s own router to prove the fibre service itself works
At one point, cloning the Hub Pro WAN MAC caused the UCG to receive a 100.106.x.x address, but still no usable internet/static-IP service.

Using the UCG’s native WAN identity, it currently doesn’t obtain a usable IPv4 lease.

I’ve now specifically asked YouFibre to escalate this to their network/provisioning team and:
Clear the DHCP/BNG/Kea lease
Clear any existing CPE/MAC registration
Allow my UCG WAN MAC to obtain a fresh lease
Restore the static IPv4 service
Leave the now-correct ONT serial-number provisioning alone

The UCG WAN MAC has been provided to them.
What is particularly frustrating is that this exact UCG-Fiber worked on YouFibre before their changes. I haven’t suddenly introduced a new router and asked them to support an unknown setup.

I’ve gone from:
Working 2Gbps service → You8000 below contractual minimum → YouFibre remotely changes ONT → total outage → no weekend support → YouFibre discovers incorrect serial number at their end → their router works again → my previously working router no longer gets the correct DHCP service.

I’m now going around in circles with support despite providing them with fairly detailed diagnostics.

I’ve told them today that if they can’t get this resolved by tomorrow, I’m leaving.

I’m not expecting YouFibre to provide technical support for UniFi equipment. I am expecting their network to issue a DHCP lease to the same third-party router that worked perfectly before they changed the provisioning.

Has anyone else had YouFibre support successfully clear the BNG/Kea DHCP/CPE registration after switching between their Hub Pro and a third-party router?

If so, what exactly did you have to ask them to do to get through to someone who understood the problem?

At this point my £79 UniFi 5G Backup has provided a more dependable internet connection than my 8Gbps fibre service, which isn’t quite how I expected this upgrade to go.

Wondering if any other You8000 users have experienced this.

I was previously on You2000 and it was rock solid speed-wise at roughly 2Gbps symmetrical. I’m using a UniFi Cloud Gateway Fiber with an Adtran SDX622v XGS-PON ONT.

I upgraded to You8000 on Friday.

The hardware side appears correct:
Adtran SDX622v XGS-PON ONT
Connected from the ONT’s 10GE port
UniFi WAN is negotiating at 10GbE
Cloud Gateway Fiber connected into the rest of my network at 10GbE
Smart Queues disabled

Immediately after the upgrade, upload increased substantially but download didn’t.

Some gateway speed-test results were:
2.72Gbps down / 6.15Gbps up
2.70Gbps down / 6.30Gbps up
4.64Gbps down / 6.84Gbps up
3.57Gbps down / 7.07Gbps up
3.02Gbps down / 6.50Gbps up
4.02Gbps down / 6.86Gbps up

So the 10GbE path is clearly working and I’ve actually exceeded 7Gbps upstream, but downstream consistently remained around 2.5–4.6Gbps.
My You8000 contract states a minimum speed of 7Gbps download and 7Gbps upload, so I raised it with YouFibre.

Support then told me:
“I have running checks on my side and have reconfigured the ONT. Could you run another 3x speed tests and send me the results.”

Unfortunately, after they reconfigured the ONT, the connection went down completely.

I came home at around 7pm to find the fibre connection was still completely down. I then discovered that YouFibre support closes at 6pm and doesn’t reopen until 9am, meaning there was nobody available to deal with a complete loss of service caused while the issue was being investigated.

Thankfully I have a UniFi U5G Backup with an EE SIM, which automatically failed over and has kept the house online, including the CCTV and other services. Without that, we’d have been left with no internet overnight.

The fibre connection is still down this morning.

The strange part is that the physical Ethernet connection is still there. UniFi shows the WAN negotiating at 10GbE, but virtually no data is coming through it. The U5G/EE backup has therefore been carrying the entire house since the YouFibre connection failed.

I’ve told support that it’s still down and asked them to check/reprovision the ONT.

Has anyone on You8000 with the Adtran SDX622v experienced either:
~3–4Gbps download but ~6–7Gbps upload, or
a total loss of service following an ONT reconfiguration?

I’m particularly interested in whether this turned out to be an ONT provisioning/profile issue rather than the ONT hardware itself.

The U5G failover has certainly earned its keep. I’m just surprised that an ISP offering an 8Gbps service doesn’t have support available after 6pm, particularly when a remote configuration change leaves the customer’s fibre connection completely offline.

Sky Stream + Sonos Beam Gen 2 - sound cuts out briefly when adverts start/end?
Just wondering if anyone else is seeing this.

My setup is:
Sky Stream (V1 puck)
Samsung QN90B
Sonos Beam Gen 2 + Sub Mini + Era 100 surrounds
Connected via HDMI eARC
TV set to Pass-through, eARC Auto, Atmos enabled
Sky Stream audio set to Passthrough

The system works really well most of the time. Atmos and Dolby Digital Plus both work correctly.

The odd issue is that some (not all) adverts cause the audio to cut out briefly when they start or finish. It feels like the Stream puck is switching audio formats (Dolby Atmos / Dolby Digital Plus / stereo) and the Beam momentarily loses audio while everything renegotiates.

It doesn’t happen on every advert, only certain ones.

I’ve already:
Replaced the original Sky puck.
Replaced my old soundbar with the Beam Gen 2.
Changed to certified Ultra High Speed HDMI cables.
Had my fibre connection tested by YouFibre (line is healthy with ~1 ms latency to the ONT).
Verified the issue isn’t caused by broadband performance.

Has anyone else with Sky Stream + Sonos (Beam/Arc) seen this behaviour?

If so:
Did you find a fix?
Is it a known Sky Stream issue when switching audio formats?
Does changing the TV’s Digital Output setting from Pass-through to Auto make any difference?
Interested to hear if it’s just me or if others have noticed the same thing.

Hi all,

I’m wondering if anyone else has experienced this.

I switched my electricity from Octopus Go to EDF specifically for the GoElectric tariff. My supply transferred today, but when I phoned EDF to check everything had completed, I was told I’ve been placed on their Standard Variable Tariff (around 26p/kWh) and it could take up to two weeks before GoElectric is applied.

This wasn’t explained during the sign-up process. If I’d known there would be a delay, I could have factored that into my decision.

A few questions for anyone who’s been through this:
How long did it actually take for GoElectric to be applied?
Were you billed on the Standard Variable Tariff in the meantime, or was your GoElectric tariff backdated to your supply start date?
Did you have to chase EDF, or did it happen automatically?
Has anyone managed to get the tariff applied sooner than the quoted two weeks?

I’m pretty disappointed as this wasn’t mentioned before the switch. I don’t mind a short administrative delay, but I don’t think customers should be financially worse off because the tariff they signed up for isn’t active from day one.

I’d appreciate hearing other people’s experiences.

Just wondering if anyone else has experienced this.

I’ve been on Mounjaro since May 2025 and have lost 8½ stone so far. I’ve been on 15 mg for about 5 months now.

Over the last couple of months, I felt like my body had got used to the 15 mg. It was still helping, but the appetite suppression wasn’t anywhere near as noticeable as it used to be.

This week I used what people call the “5th dose” from the pen and reckon I probably ended up taking somewhere around 18 mg.

The difference has been really noticeable. I can properly feel it working again—my appetite is much lower, I’m getting full much quicker, and that strong feeling of satiety is back. Interestingly, I’ve had no side effects at all, just the return of the appetite suppression.

Has anyone else who’s been on 15 mg for a long time found their body seemed to adapt to it? And if you’ve ever accidentally or intentionally ended up with a slightly higher dose, did you notice the medication felt much stronger again?

Not recommending anyone does this—I’m just interested to hear other long-term users’ experiences.

Hi all,

I'm looking for some opinions from people with a similar setup.

My current Octopus Go tariff is ending, and Octopus have offered me a renewal at:

• Night (00:30–05:30): 9.5p/kWh
• Day: 32.75p/kWh
• Standing charge: 46.63p/day

My setup is:

• Solar PV
• 12 kWh Hanchu battery with LuxPower inverter
• Smart meter
• Outgoing Octopus export at 12p/kWh
• Working Pod Point charger
• No EV

Annual electricity usage is around 7,761 kWh.

The battery is charged overnight and then runs the house during the day. I also maximise self-consumption of my solar, so I don't export huge amounts.

I've looked at a few alternatives:

• EDF GoElectric – much better rates (6.99p night / 29.95p day), but they confirmed I need to own an EV.
• British Gas EV Power – also confirmed I need to own an EV.
• Octopus Flux – doesn't look as attractive because I'd be paying 15.17p to charge the battery overnight, and I don't export enough during the 4–7pm peak to benefit from the higher export rate.
• Intelligent Flux is currently unavailable.

Octopus have told me to renew on the day my current tariff expires to keep my existing low rates until the last day.

Am I missing any other tariffs that work well for solar + home battery but no EV, or is renewing onto Octopus Go the sensible choice?

I'd be particularly interested in hearing from anyone with a similar battery setup who has found a better option.

Looking for some honest advice from people in engineering / apprenticeships because we’re a bit stuck.

My son (18) is finishing a Level 3 Extended Diploma in Electrical & Electronic Engineering at Wigan & Leigh College and is predicted DDM. He’s also done a placement with local engineering Design company, so has some exposure to CAD, documentation, and engineering processes. (They told him to apply, then declined him due to gcse results).

Since the start of the year he’s applied to ~30+ engineering apprenticeships:
Big companies (Babcock, Sellafield, Royal Mail, United Utilities, Electricity North West, Tetra Tech, Atkins, MBDA, etc.)
Smaller firms
Level 3 and Level 4 & Level 6 roles

Result:
Mostly rejections
About a dozen no responses
Some filtered out purely on GCSEs (Maths 4), even though he’s clearly progressed since

What’s more frustrating is the complete lack of feedback—just generic rejections.

He’s even applied for basic jobs (supermarkets etc.) just to get something going and hasn’t had much luck there either.

He’s motivated, practical, has a car, and genuinely wants to get into engineering. Right now we’re looking at HNC as a fallback, but that comes with a student loan for the next 21 years and doesn’t guarantee a job either.

Questions:
Is GCSE Maths 4 really a hard blocker for most apprenticeships?
Are we targeting the wrong types of roles?
Would HNC → job → reapply next year be the smarter route?
What roles should he realistically be aiming for right now?

Appreciate any honest advice—feels like there’s a gap in the system for people who develop later but are clearly capable.