modem returned and they can't find it
I returned a modem not compatible with my device in July. Tmobile didn't apparently receive it or log it in properly. I am on my fourth phone call with these people. They keep telling me they've taken care of it - I've provided a tracking number to them for UPS - but emails keep saying my service will be suspended.
I returned it, per their instructions, as they told me to do. The store refused to return it, they said they couldn't do it, but packed it up for me. We then went to UPS.
I am beyond annoyed with this company. I am being penalized for their mistake.