Can’t get my solar install across the finish line…
Hello, been trying to get my solar installed and running since March and it’s just been one issue after another. I highly regret choosing the company I went with.
Long story short, it’s installed, connected, permits approved, etc. now all that needs to be done is our utility company needs to do a meter check and replace if needed for bidirectional functionality. I have been waiting over a month now on this step. My solar company told me the delay was due to the utility conpany having issues with their system and causing delays.
I finally reached out to the utility directly and come to find out they’ve been waiting since June to get the proper paperwork, pictures, inspection certificates from my solar company to get us scheduled for the meter job.
I am livid and just don’t know what to do at this point, I sent all this info to the solar company on Thursday and have not heard back. The contact doesn’t give any guarantees about install windows/conpletion but it does say they would make every effort to get it done as quickly as possible which has definitely not been the case.
Just looking for advice from anyone who works at one of these companies, or an electric utility or has been through something similar. Lawyering up seems like an expensive and long route to take when this project is literally one step away from being completed. Thank you for your help! Happy to provide additional info if wanted, but I’d rather not name the company or personal details until this is over.
Edit: Ameren MO is the utility