Store access: can a customer who previously said their dog was an esa lie about it the next day?
I had an encounter at work where someone said their dog was an esa, the store asked them to bring the dog outside as it's not a service animal. I've seen this person with the dog in the store before
There's a high chance they will come back in the store, can they lie the next day and say it's a service animal? Does the store have to allow them in, even though workers heard the owner call it an esa first.