How can I get Meta support to honor my warranty?
I had a pair of glasses that were still under warranty break almost two months ago now, completely unusable now. I contacted support the same day it happened and was told they would get replaced, I just had to pay the $50 fee. Ever since, I've been waiting to hear that they're ready for me, to ask for payment information, anything that tells me I'm close to getting my new glasses. Nothing but useless "we take this matter very seriously and are working hard to resolve the issue" type emails since then.
Yeah? Well, I'm not really taking it seriously anymore. Here's the solution, I give you $50, you give me new glasses. There, problem solved, took me 5 seconds to figure out what's taking them months.
Yeah, I'm obviously frustrated. Is this normal? Should I be doing something to move this ridiculous wait along?