

Incompatible/invalid imei problem
Hi everybody! I’m planning to bring multiple phones to Metro but have some issue with two of the phone’s imei with their network compatibility checker.
A bit of background is that these two phones are both iPhone 13 Pro Max but it was bought outside the US so it’s probably missing the n71 band and hence why It may not be in the data base. However, we’re on T-Mobile prepaid and it still works fine with n41 and LTE and we do understand the limitation but still want to proceed.
I contacted Metro support online and the agent said that i would need to bring the phone to the store to have it scanned into the inventory and then the phone will show up as compatible with the network and i could continue online. The thing is that i heard some pretty bad thing about the store and the agent reassure me that I don’t necessarily need to active the service for that to be done and that I can ask the store to add it onto Metro’s system and then do everything online.
I was just wondering if anybody have this issue before and y’all’s take on whether I should go to the store or not.