u/New_1uper

So my signifigant other started working for Dish retention not long ago. In my eyes shes doing a good job, she works 10 hours and takes about 15-20 calls a day her save rate is always about 60-70% a day.

Yet she doesnt even know what she gets comission on or how it works so if a seasoned agent can give us some insite on this that would be great.

She is not burt out or anything like that but she would like to make more as base pay aint overly good.

Yes TMO backtracked their 2 promos to 4 quick as it was a dumb move to begin with. However was it due to them realizing the blunder they did or was it because churn is really up?

TMO stopped reporting their numbers and Q1 didnt seem very well for them in the smallest bit. I think they tried to pull a VZ and stick it to customers and people responded by leaving. Now they realize they screwed up and are starting damage control i wouldnt be surprised at all if a segmented free line pops up soon.

Great work Srini now lets see if you can recover fast enough to save face.