u/Para_Regal

Hey all, I have an update to my post from yesterday! My husband just called to let me know that the surgery scheduler reached out to him and he's officially been scheduled for May 30th!

I was not expecting the online grievance form to work so quickly, but apparently it did! Or it was just one hell of a coincidence... Either way, the sense of relief in this house is MASSIVE. It feels like we can breathe again!

All of my thanks to this subreddit and the resources that have been shared here. At first it just helped to know we weren't the only ones dealing with being stuck in scheduling limbo. Then it was finding out about the grievance process and how to escalate if need be. Truly, thank you, r/KaiserPermanente peeps!

Edit: There's been an update! 24 hours after submitting the online grievance form, my husband has his surgery date!

OP:

My husband was scheduled for Achilles tendon surgery within a pretty reasonable timeframe after he was diagnosed in early-Feb. He had a consult with the podiatrist and then within a week or two, he was contacted by the perioperative medicine team to schedule his surgery. A surgery date was set for 4/23 and all was well... until they abruptly cancelled the surgery on 4/20 without an explanation. The only thing they told him was that the surgeon decided he wanted to do the surgery in the hospital not in the outpatient clinic, so they were cancelling the surgery and they'd reach out to him to reschedule again.

It's been 30 days and we haven't heard anything back from the surgery scheduler. We've called and left messages with no call-back. Meanwhile, he was laid off from his job due to his injury and there's no way for him to return to work until he gets this surgery. We are literally stuck in limbo and it's insanely frustrating. Not to mention his pain and mobility issues are starting to cause a knock-on effect with his health.

I just discovered the grievance process posted here and we are considering going that route as this drags on. Is there anything else we can do in the meantime other than keep calling the same number for the scheduler who will never answer her phone or return a message?