what's the move when sales and customers describe your product differently in calls?
b2b marketer here at a SaaS company, and i sat in on a stack of sales calls last week to update our messaging.
The customers described what they bought from us in completely different language than our SDRs are using on the calls, so now i'm caught between rewriting our positioning around what customers say or coaching sales to use our existing copy.
So I'd love to know what everyone is doing about this? feel like i'm picking between two bad options.