Why do customers think you can magically read their mind?
had a guy come in looking to pay his home bills that were $206.
Just handed the slip to me with the barcode and said "id like to pay for this".
No problem. I go to start scanning it in the little machine. There is an error and it says $206 exceeds the maximum amount.
I go to get help because I'm relatively new and need to figure out what to do because the line behind him is slowly building and building.
I input $200 first, and then decide i can do the $6 next separately. He watches me faffing about with this machine for minutes, running back and forth getting help during rush hour, the receipt for the $200 transaction comes out...
"Actually I only wanted to pay half of it."
What?
You watched me run back and forth getting help with this machine and only decided you want to pay for half of it when im DONE with the transaction?
He starts getting angry and huffing about and i obviously can't refund it because it's already gone through an entirely separate company.
"I always only pay half at a time."
I have never seen this guy in my life.
HOW WOULD I HAVE KNOWN SINCE YOU WAITED TO TELL ME AFTER I HAD DONE THE ENTIRE THING