What is the purpose of linking reservations if the other person doesn’t get the benefits of my status?
I recently flew out to my son’s college to help him pack and accompany him home. I booked a rt ticket there and back and he booked a separate ow ticket. I selected an e+ seat (I currently have a subscription) and he purchased the one directly behind me. Between the time I booked my ticket and the trip, I obtained silver status. And United rolled out “Link Your Trips” in the app.
Curious about this, I called the premier desk and asked about it and what was included. I was told that after linking our trips, my son would get to select an e+ seat at check in, one free bag up to 50lbs, premier access check in, and group 2 boarding. I asked how it would work for the e+ seat since he had already selected and paid for it? I was told we could call into the premier desk 24 hrs before the flight to check him in and they’d select the seat he purchased and refund him the cost.
So the day of I called in to check on him. They could see our linked reservations however, I was told that while he still had his selected seat, they couldn’t comp him. Furthermore, he would not get a free bag either. So we had to pay full price for his bag. And he’d have to check in through the app. Once he did he was assigned to group 5. At the airport the premier access person checked both of our bags. By the time we got to the gate, he wasn’t interested in asking about group 2 so I took his carryon (I just had my personal item) as if it were mine and got it stowed.
So I’m asking myself, am I missing something about linking trips? In the future would it be better to have booked my outbound flight ow and then book both of us on the return ow so they get the benefits of my status perks?