Am I justified in my disappointment/ requesting a refund?
Sorry this is just a bit of a nothingburger clog post, but I've been thinking about this for the past few days and I can't tell if I'm being a dick or if I'm kind of justified. Also please don't insult me to the moon and back if I'm being unreasonable, just let me know 😅
I recently ordered an item that was described as being ''dark red'' in colour. On the actual product page, while there was colour swatches for various other colours, including a regular red, dark red was not shown so I made the foolish mistake of assuming that it was simply a darker shade of the red that was shown.
However, when I actually received the product, it turns out their idea of dark red is a desaturated, wine-red kind of burgundy. I know they technically didn't do anything wrong, many people still class it as red, but I feel kind of cheated out of my money knowing that (at least in my opinion) the product name was a little bit misleading and there was no attempt to elaborate. At least where I'm from, burgundy is it's own thing and I've never, ever seen it described as dark red. A shade of red, but not just dark red. I feel like all that would have been needed to avoid confusion was to either list the colour as ''burgundy red'' not ''dark red'', actually displaying the colour swatch as done with the other colours or a note literally anywhere on the product listing.
I messaged the seller inquiring about a possible item exchange, because on their site they did claim to offer returns and exchanges (but I'm new to Etsy so maybe they're forced to say that, I don't know). I probably would have just sucked it up if they had responded politely and simply declined, but they have ignored my message for 3 consecutive business days (their store isn't closed or anything) which just adds more salt to the wound.
I know some people don't look at their Etsy on the weekends, so I'm going to message them again on Monday and try to get a response out of them. If they still ignore me and fail to contact me by the end of the week, how much of a jackass would I be for requesting a refund from Etsy? Normally I wouldn't bother because I'd feel cruel and like I'm robbing/ scamming them, but the fact that this item cost me so much money, was very disappointing, and the seller just won't reply not even to decline, makes me feel inclined to take some kind of action.
EDIT: thanks to everyone who replied honestly. i've decided to leave it be.