u/Turbulent_Arm_2631

I’m working in a telecom field/support job and the management pressure is becoming mentally exhausting.

Daily work timing is almost 9 AM to 8 PM with continuous calls, incidents, task assignments, follow-ups, backend coordination, and customer issues.

Even after working the whole day sincerely, managers keep insulting employees with comments like:

“Complete target somehow.”

“This is not Zomato.”

“You should go do Zomato work.”

“If you can’t complete target, leave the job.”

The worst part is they say this even when issues are out of employee control:

- no customer availability

- technical/backend delays

- feasibility problems

- dependency on other teams

Instead of support, employees get humiliation and pressure in group chats and calls.

Honestly this kind of toxic communication affects confidence and mental peace badly.

Is this normal in telecom/service industries?

How do people deal with this kind of management harassment?

I’ve noticed something in many telecom companies like Airtel.

When network issues happen or customer support is needed, it feels like postpaid customers get priority first, while prepaid users are treated like second priority.

Even inside some company environments, employees are pressured to focus more on postpaid activations because the company earns more revenue from them. Meanwhile prepaid customers also recharge regularly and are huge in number, but service quality sometimes feels lower.

Examples:

Faster support for postpaid users

Better retention offers

Priority network handling in some cases

Employees pushed to sell postpaid connections aggressively

As a prepaid customer, this feels unfair sometimes because both are paying customers.

Do you think telecom companies should treat prepaid and postpaid users equally?

Or is prioritizing postpaid customers simply a business strategy?

Would like to hear real experiences from others.

I booked broadband in may 3 but 14 days on go no refund the people not response properly telling not no network area but the people also not refund what to do