Old business
Hi ladies. I'm a single mom and recently took over the family business after my parents retired. We have 50+ employees and we're in the logistics/moving industry. They built an amazing business, but pretty much everything is still done the old-school way... paper files, spreadsheets for everything, lots of manual work. I'm trying to modernize things by looking into ai, automation, better software, and just finding ways to cut costs and work smarter. The hard part is my parents have basically stepped away completely. They want me to figure it out on my own and make my own decisions, which I understand, but it's overwhelming. Not complaining, I'm grateful for eveything. I have two beautiful children, I still want to be present and I'm really grateful I have helpers looking after them, but I don't want to be the kind of mom who's always working. I want to build the business without missing out on their childhood. For those of you who've had to modernize an established company, what was the first thing you changed that actually works? Is there anything you wish you'd done sooner.. or anything you wish you hadn't changed at all?
Appreciate the answers!