issue with refund
now please don't judge me here, i need some help but maybe i've been stupid i don't know 😓
so 3 months ago i made a payment on neokyo which is a proxy service in japan to get goods from japan. i used the one time only card for this purchase, i like using this card for purchases like this because paypal fees are very high. it was a secondhand item and it ended up being sold out earlier than my proxy could secure it for me. i ended up getting a full refund and that was sent to my paypal because that's the only way i could get my money back. i immediately reported the issue to klarna so i didn't have to pay the bill anymore.
klarna didn't agree with it at first because the money was refunded to paypal, not to klarna. i reached out to them and provided all information and they told me that it was a huge help and things would be okay.
now today, they sent me another email saying i still have to pay the bill. i already got the refund well over 2 months ago, and since i bought this item with some friends i refunded them their part of the money as well. i'm not sure but it doesn't seem fair that klarna is still asking for this money right? i couldn't get the money back to klarna any other way and i've explained this to them a couple of times but now i'm still getting billed for something that i never received.
what do i do in this situation? i feel so dumb but i really don't know what to do