u/beetlekittyjosey1

Last Sunday I had a small Guest order and the customer didn’t provide a name for the callbox and didn’t answer my calls or texts at delivery. Simple enough; this happens all the time right? Called support, they said keep the items and I’ll get paid. 8 days later there’s still no evidence of the order ever happening and I wasted gas and an hour of my time. Tried chat support, call support when I was on another batch, contacted on X and Instagram. I have screenshots of the order details and the call with support. I’ve gotten a range of responses from the order never happened, it happened but i won’t get paid, the payment is pending and my personal favorite, you already got paid. I’m at a loss and super bummed that I did an hour of work for nothing, but now i’m also concerned that there’s no accountability for this at all. It seems like if this is acceptable, any cancelled order can just be erased from the system and not paid out to the shopper. It’s fucked up. It’s even crazier because i’m in Seattle and they actually have laws against exactly this but I don’t know where to go from here to attempt to get paid for the order I did.