Crew trainer’s slowness causing arguments (UK).
So I have worked at my store 2.5yrs and have been crew trainer since mid August but I’m also a ft uni student so only work 2 days a week. Today I was on a 5pm to 11pm shift which was a bit annoying but fine because I got my uni work done.
At 6pm a fellow crew trainer comes in for the close (we close at half 11, closers usually stay till 2am) and she does bev cell whilst I’m on OAT with a semi new starter. Well the bm is there to watch us and hands me an order of like 2 mcflurries and 1 coffee and I look into bev cell and this crew trainer is 12 pending!!! Kitchen was only 2 pending, all the oat orders were basically gone so how the fuck are you 12 pending.
So me and a manager (not the bm) get put in there instead and this girl gets put on OAT instead but she’s served half of the orders in bev cell off without even doing them. A trainee manager then tells her to do drinks for drive thru so then she’s helping us clear the screen but also helping drive thru and she just stands there and freezes.
As a result of this everyone gets mad and starts arguing. Me and this manager are arguing as the screen is still 9 pending after I’ve done all the soft drinks because he’s had to change all the shake syrups and iced bases, then drive thru team are shouting at us because they’re waiting on xyz then oat and drive thru are arguing over who’s priority and it was so bad. I genuinely had tears in my eyes on my break from the stress.
She’s worked there nearly 4 years and is crew trainer but her slowness is genuinely causing the whole store to go to shambles and it’s so annoying.