stop having a go at retail staff for asking you if you want an email receipt
i work in a shop which offers an email receipt (e-receipt) as an option. people LOVE to complain, whinge, tell me their life story etc when i simply ask them a question i’m pretty much forced to ask every transaction.
we don’t care if you say no, as long as it’s just ‘no thank you, i’ll have a paper receipt’ WHICH WE STILL OFFER BTW. i don’t want to hear how you’re scared of being hacked, don’t want spam (which is completely optional btw) or how you ‘don’t have an email’. it’s 2026 come on. (unless you’re an OAP then fair enough)
for my shop, the customer has to tick a box themselves to opt-in to marketing emails. if we do this without asking you, we get into massive trouble. if you give us your email, you’ll only receive the receipt unless you tick that box. we even turn our screens around so customers can type their email in themselves and tick the box if they want!
i think people forget that retail staff are required to ask this. at the end of the day, we get monitored on how many e-receipts we got, and even have a target to reach daily. fall below this target, we get told off.
trust me, we don’t like asking just as much as you don’t like it. i wish people would just be polite about this and stop having a go at us! we’ll gladly give you a paper receipt.
EDIT: the point of this rant is very clearly going over peoples heads, and it’s those same people who act like a dick to retail staff. i was never saying ‘how dare you say no to me asking for your email!!!’ but actually ‘please stop being rude to us retail staff when we ask you a question that’s unfortunately part of our script while on till.’
and no, we can’t just go and tell a manager about this. clearly some of you have never worked in retail for a huge corporation.