



Lost Package - eBay International Standard Delivery - $1000
On June 1, I sold a Garmin watch for just under $1,000 to an international buyer in South Africa.
When purchasing a shipping label through eBay, I was given the option to use eBay International Standard Delivery. It was a little cheaper than the other options and appeared to offer similar services and protections, so I went with it. The only thing I noticed at the time was that it didn't allow me to purchase additional insurance, which was something I would have wanted on a package of this value.
After purchasing the label, I shipped the package via USPS to Asendia's facility in Bell, CA, with the label they provided.
According to the tracking, the package was received by Asendia and was dispatched from their Bell, CA facility on June 10. After that, it appears to have been transferred to PostNord. The last tracking update I can find is from June 11, when PostNord shows the package departing their sorting hub in Los Angeles, CA (see tracking screenshots).
I've also checked the tracking number through the Universal Postal Union Track & Trace system, and it only shows the same June 11 PostNord update.
At this point, it's been about 20 days since the last tracking update, and the buyer has now opened an INR claim.
For the best chance of either resolving the claim without having to issue a refund, receiving full compensation if the package ends up being lost, or otherwise resolving the situation without losing money, what would you recommend I do next?
TIA.
EDIT: This was NOT shipped through eBay's International Shipping Program and their hub. See the AI breakdown between the differences in the comments.