u/jimfish98

I see on various groups and subs complaints here and there about customer service with AnyCubic, sometimes its even the same person across 10 subs. Greasy wheel mentality I guess, but I wanted to share some experiences I have had with the S1 Max as I have had multiple components fail. Keep in mind, I am at 500+ hours of printing on my unit currently.

During Beta while folks were waiting on units still, response was a bit more delayed due to time zones, holidays, and them getting inundated with inquiries on units, delays, and such. AnyCubic has already come out and noted their short falls during this time, but for myself at least it wasn't bad. At the time Suarez had responded every day, we trouble shot a few things, and sent some pics. In the end it was fill out a form, and about two weeks later a new filament detection module and 4 pin cord for it showed up. In May my filament was cutting, but the board wasn't detecting it. Opened another ticket, Nelson replied that night. This ticket I included photos, a better description of the issue, and his reply was a link to fill out information again. The issue was clear when they first opened the ticket. About 10-12 days later the new parts were here. Time frame was improving.

On the 22nd of last month my extruder wasn't allowing filament through. To get it through was too much pushing force that the ACE 2 couldn't match triggering a clog error. It was random as well. I tried fixing it over and over again and sometimes I could get a couple hour print out with multiple colors. Sometimes I would start a print and then half way through nothing would come out during the print. Other times I couldn't even get the first filament through. I provided a full description and Nelson replied that night before I went to bed. He asked me to try two things to show the driver spinning in print head without the extruder on and with. I also added a video of me attempting to manually feed the filament and it bending from the force to push it through. I took a video of the attempts, posted them on Youtube, and sent links. I did that and on the 23rd he sent the form for parts. I filled it out that day and when I woke up on the 24th I had tracking information. I type this as today, 8 days later, I have more parts than I asked for show up.

The first point of this post is we hear the bad stuff b/c folks want to be heard when things go wrong, but more often than not when things go well we rarely hear back b/c we expect things to go well so there is nothing to talk about in our minds. I want to put it out there that while you see bad comments show up more often than not, there are often smooth and normal interactions that often go unheard.

Second big point is when you open your ticket, add information. If you say your ACE isn't sending filament, did you restart it? Did you double check the communication cord for damage and to make sure it was fully seated? Did you check the display panel to see if it is recognizing the ACE is connected? Not everyone is very mechanically inclined to trouble shoot things, but if you can, run down a list of things that can case it, check what you can. If there 4 possible causes and you ruled out 3 and the 4th is a part failure, it speeds things along a lot. Provide the details and tickets go faster and smoother for you, but also creates bandwidth for others that need more guidance and walk through on things.

That's my two cents for today.

For me, hands down my Haisstronica Self-Adjusting Wire Strippers. Electrical goes so much faster and easier. Enjoyed them so much, picked up one to add to each kid's growing tool bag for when they move out.

My father in law has two irrigation wells hooked to a pump for his lawn watering in Florida. The well water is great for the lawn, but has heavy iron contents. His sidewalk, house, fence, etc is heavily stained. He recently repainted the house, pressure washed, and did other cleaning to remove as much of the staining as possible, then added guards to all heads trying to keep the house and fence clean, but misting still gets it.

He has a 1.5hp pump that pulls the water and feeds it to his zones. Is there something that can be attached that can at least significantly reduce the iron levels to ease or extend time between cleaning up the iron? While there are spray on iron removers, the cost adds up and I am hoping there is something that is more cost and time effective.

My house was repiped in the 90's I believe with Poly B by one of the prior owners. For insurance purposes, considering replacing the pipes. When they did that repipe, they added a manifold system and every fixture got its own line with no connections between the manifold and the fixture using the water. Chase was built at the time to feed all pipe up to the attic and down to various fixtures.

When you run into this, is this considered an easier job? Is this cheaper than replacing copper lines or prior poly b that is a main line with connections off of it for various fixtures?

Curious if anyone has ever push/pulled Poly and Pex for a replum. My house had copper when built in 86, at some point before we got it, it was replumbed to poly with a manifold system. Every hot and cold line in the house has its own dedicated straight run of poly. We have full access to every pipe via chase, attic, etc and only the last few feet of each run is in the wall. In all of our remodeling, we have never seen a connector outside of at the manifold and where it exits the wall.

Given the access to everything, I am curious if we could hook pex to the poly at the manifold and pull each line one by one through the chase, into the attic or other accessible areas. As it gets in that area, cut the connection so most of the original poly line can be removed at that point. We could then reattach the last few feet of poly to the new pex and just pull that last short run of pex/poly through the wall to the shut offs. If we can, then I think based on how we did some remodels, we would only have to cut drywall behind one shower, and next to a vanity and that's it. Maybe even cut the poly in the attic, pull it down to the manifold with rope or other fishing connection and then fish all the pex lines up at once as a bundle.

Just posted about this in someone else’s post but wanted to share the info. FL soil is sandy, can become compact and hard, and poorly accepts water. I was watering sod plugs and water was pooling on top and running off anywhere it could, not absorbing. Flowers here were getting droopy in the shade too. The surface tension not letting water in and poor absorption is hydrophobic soil/sand.

I applied a wetting agent to my whole yard, lawn and planting areas. Water was no longer pooling or running off along the path of least resistance. Sand used to look dried out every morning even if watered overnight. I can now water at 10pm and it still looks damp 3pm the next day. Drooping flowers are all standing upright as well. Water can finally penetrate and get to roots. The grass has been doing really well too. Before you bump up irrigation times, see if you have bad absorption and try a wetting agent if you do.

Perennial rye during the winter looked amazing, now back to my summer bald spots waiting/hoping for anything green to grow in and cover it. Dropped sod 15 years ago, never fully took and most of the rear of the property died off.

Last summer I redid a lot of my irrigation to go from a handful of large gear driven in a zone to a lot more smaller rotary nozzle heads. Some improvement but not a lot. This spring sent soil samples to UF and my rear yard was very acidic, both front and back lacking nutrients. Got a lot of lime, potash, and nitrogen in the soil and got some improvement. This last week I put down sod plugs for 3 different St Augustine varieties and noticed the hydrophobic nature of my soil/sand when watering them.

Got a watering agent and went a little heavy on the lawn and planted areas. Was happy to see the soil still looked wet 12 hours later despite temps hitting near 100. Water saturation and retention seems to be improving. I know my drooping flowers all have seen massive improvement. I did a second treatment figuring the first opened the soil a bit and the second would help more and deeper.

The sod plugs have been testing for a week, looks like a clear winner in what sod to choose. Outside of clearing the grass mix on the surface is there anything else I should consider before starting to actually drop sod?

I am seeing a lot of posts between this page and various others where there is a list of folks saying AnyCubic is not responding and others chiming in to make sure you submit a ticket vs. general email. If you have concerns, please log into the Anycubic site and open a ticket for a fast response as they push to respond within 48hrs. I submitted two on Tuesday, both were responded to on Thursday morning, and resolved Thursday evening. Upload pics, include order numbers, etc and it speeds up the process on the resolution side. You will get a canned response on shipping delays likely until these mass shipments all get out. At the pace of deliveries I expect to get more specific responses later on.