u/kumocat

I made a pick-up order last night, with the intention of picking up my items at my local Sephora this afternoon. I get an email notifying me that one of the items I wanted was not available and I would be refunded that purchase. Totally fine.

Just before I was about to leave to go to the store, I saw that I had an email that said my items were picked up!! I'm thinking this just had be a mistake, so I call my local store. I tell them I received the pick- up email in error, but I was on my way to the store. The manager says she will look into it.

I get to the store and I'm told that some girl with curly hair, picked up my item earlier that morning. She said she was a "friend." Somehow this chick had my barcode (wtff!??!!) and it was scanned. The manager said she had a whole conversation with this thief, and even explained to her the Dior product that I wanted was out of stock in the store.

I was absolutely floored. This was a $140 purchase, and I was so upset. I insisted I have no friend that I sent to Sephora for me, and I have absolutely no idea how she had my barcode!! It made zero sense.

I was seriously so upset. Very luckily, the manager agreed to honor my purchase and the items I ordered were given to me, with the exception of a Laura Mercier powder (which was now sold out in the store) and the Dior product they originally did not have (thank god, because that was the most expensive item I wanted). She also gave me an Olive Young tote for my troubles, which was so incredibly kind of her! I'm so grateful she believed me and wanted to rectify the situation. I have nothing but praise for how the store handled this.

BUT - I am absolutely outraged that this happened and will never do a store pick-up again. I have no idea how someone had access to my barcode?! The only thing I can think of is that my account is somehow compromised. I have deleted my credit card info and changed my password.

I am going to call the corporate number and let them know this happened. Peoole can't get away with this!

I don't know how anyone can avoid what happened to me, but just wanted to make you all aware that something like this can happen.

To the thief - may someone steal something from you 1000x more valuable and with greater consequence than what you have stolen from me.

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UPDATE: I reviewed the timeline of events.

Last night - received confirmation email, detailing that I have made a pick- up order.

Today: 11:52am ET received email that my pick- up order is ready.

Today: 12:06pm ET received email stating that my order was picked- up. The body of the email says the order was picked up at 8:55am (which makes no sense).

I was told by the Mgr that it was actually picked up at 11:55am. Assuming the time in my email is pacific time (for some odd crazy reason) and it is an error, then that means someone picked up my order THREE minutes after I received my email, notifying me that my order is ready. That is totally insane. Leaning towards an inside job, as some smart folks said in the comments.

I was supposed to get my phone delivered via UPS last Wednesday, but it has been "delayed" with no further updates.

I'm so worried it has been stolen.

The year before last, my trade in phone was stolen before it reached Samsung (they received an empty box), and I didn't get the trade in deal because of it.

Praying there are no issues like this. Even if it is stolen, Sansung won't likely send me a new phone, correct? They will open a "claim" and drag it out.

Hi folks, has anyone had lasik surgery at the lasik vision institute on court street? I'm considering it, but I feel a little nervous about it. Had anyone had the procedure there? TIA