u/lodukku_paandi

Role: Call Center Associate

Job Location: Chennai

Shift: Rotational shift

Key Responsibilities:

· Handle inbound and outbound calls professionally and efficiently.

· Understand customer needs and provide accurate information or solutions.

· Record and update customer information in the system accurately.

· Follow call handling scripts, processes, and quality guidelines.

· Escalate complex issues to supervisors or relevant departments when necessary.

· Achieve assigned performance targets such as Call quality, AHT, CSAT, and productivity.

· Maintain confidentiality of customer information and adhere to company policies.

· Provide timely follow-ups and ensure customer issues are resolved.

· Participate in training sessions and team meetings to improve performance.

Required Skills & Qualifications:

· Strong verbal and written communication skills.

· Experience in international voice process. Inbound call center experience preferred

· Customer-focused attitude with good problem-solving abilities.

· Basic computer literacy and familiarity with CRM tools.

· Ability to multitask and work under pressure.

· Positive attitude, patience, and willingness to learn.

Education & Experience:

· Minimum of a bachelor’s degree (any discipline)

· 1–3 years of experience in customer service and call center environment

Interested professionals, kindly DM for referral.

Please don't comment 'INTERESTED' below.

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If anyone wants referral for either of the below roles, kindly DM me.

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Good-to-Have Skills:

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______________________________________________________________

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