


Customer claims she only placed one order after second one shipped
I'm not looking for advice here, just venting. A customer placed an order on April 6th, which was delivered. She then placed another order on April 23rd for a different item, which shipped yesterday. She messaged me a few hours after the shipping notification and after I already dropped it at the lost office.These are very expensive custom pieces that take me hours to make and I don't issue refunds or returns for this very reason.
The email screenshot is all notifications from her orders. I even sent her both order numbers. Yesterday, she said she only placed the April 23rd order. Now today it's, "I only ordered on the 6th. I only ordered once. I guess I'm screwed."
Has this happened to anyone else? I don't know if it's buyer's remorse or what.. I've shopped on Etsy many times myself, and I've never just accidentally ordered something even if I have stuff sitting in my cart. Seems quite ridiculous to me to say you didn't place an order you obviously did. Etsy didn't just make it up.