What are your effective spiels to acknowledge the issue of customers in call center setting?
Currently working as a CSR.
u/pudendalnerve25 — 5 days ago
Currently working as a CSR.
How to gain someone's trust? How to manage someone's anger or frustration? How to persuade them and make them feel valued throughout the interaction?
How to overcome the pressure of being outlier in team when it comes to FCR?