Get Zelle account un-suspended or reactivated?
A few months back, my wife got social engineered and someone got into our bank account and Zelled themselves $1,000. This was a mess but we changed our bank account and eventually got our money back. The last step was to re-activate her Zelle, which we had our bank deactivate while we were figuring everything out.
My wife called today and got transferred to a Zelle agent, who said that her account is going to remain suspended and there's nothing that can be done to reactivate it.
We're trying to escalate with the people at our bank who helped us get our money back, but is there any other way around this to get her Zelle reactivated?