Anyone having issues getting a response from Ethan?
I will just preface by saying I’ve generally had a good experience with Ethan. I’ve bought two watches from him and I always had good communication from him.
I received a VSF 126500 panda in May from Ethan. The watch works but there’s some issues with the movement. Ethan said he would cover it under warranty and gave me his US watchmaker contact to send it to. The watchmaker was on vacation for a while so I didn’t get feedback from him on the movement issues until the beginning of June. In June the watchmaker said the whole movement needs to be replaced. Ethan said no problem and ordered a DD4131 and said it will take a week to come in. It’s now almost been 3 months and the movement still isn’t in.
Last week I asked Ethan (I kept following up every few weeks or so) what’s going on because I saw someone else got a DD4131 replacement in 1.5 months from Ora and he said he would inquire about a new parts factory because it’s taking long to procure. Now this week I asked him multiple times on the status and he just reads them and doesn’t respond. It’s been a pain in the ass because it’s taking forever to get the watch fixed.