u/whyneedtosignup4porn

I sent a pair of jeans to a buyer for 120 euros. He submitted a complaint to support claiming that the packaging is imdequate. On his photos a long strip of tape is missing and another is ripped off from the seam. The item inside is missing according to him. Support closed the case within 2 hours without asking me for evidence against. I asked for an appeal and support kept copy pasting that the case has been reviewed and my evidence is irrelevant. How do I proceed? I’ll probably be replying to comments after I sleep.

I sent a pair of jeans to a buyer for 120 euros. He submitted a complaint to support claiming that the packaging is imdequate. On his photos a long strip of tape is missing and another is ripped off from the seam. The item inside is missing according to him. Support closed the case within 2 hours without asking me for evidence against. I asked for an appeal and support kept copy pasting that the case has been reviewed and my evidence is irrelevant. How do I proceed? I’ll probably be replying to comments after I sleep.