u/wildmoonrising

I recently purchased two pairs of boots from them directly. It was quite the adventure.

Pictured are the Leather Cherry and Purple Rub Off.

I really want to make it a point to say they’re not scammers. They truly do provide the items you order. They’re not trying to bamboozle anyone.

The website is very much still 2001 and kinda wonky to browse. It can be a bit slow. It is mostly up to date inventory wise.

I ordered the burgundy and navy rub off boots initially. There were some issues that occurred:

1. I did not hear anything about a week. Customer service via the chat and email are very responsive overall when I inquired as to what was going on. After back and forth, I ended up with two totally different boots. They have several warehouses in different countries and some have customs issues. The warehouse in HK seems to be able to ship items without any issues. The boots I originally ordered were not in that warehouse, sadly.

2. It took a month to get both boots and I had to prod them about updates a couple of times. While their CS are friendly and helpful, they didn’t always email with updates. But when I did prod, they were detailed.

3. Their website can not be fully up to date. I was offered at first the purple rub off instead of the navy but on the site it showed they weren’t in my size. They did in fact have them, though. Not sure why that wasn’t reflected when trying to initially order.

4. There’s no warning on the website if the shoes you’re ordering can be delayed or unable to ship to your country due to customs issues.

5. Shipping is odd. You’ll initially get an email stating they shipped but they don’t provide a tracking then. It’s a separate email. I just ended up prodding CS to get the tracking numbers. If you have a UPS account, you’ll see it as an incoming package, which is helpful.

Overall their CS is good and the fact they were detailed and quick to respond assured me that I would be getting something 😹

Their grammar is a bit off, almost like broken English. They would use UK phrases so I don’t know. And the grammar on the website can be a bit odd so it kinda matched up. I have no idea where their online CS is really based but they did have the England phone numbers listed in their email signatures.

Shipping moved without issue. I’m in the US. Their HK warehouse seems to be the main international one. If items can be readily shipped, they are quickly and move through customs very smoothly.

The navy pair, after some prodding, were unable to be shipped. Instead of canceling like I first wanted, I asked if I could sub them out. I was given a URL list of boots that could be shipped immediately. They switched the items and all went very well after. So it’s very easy for them to just sub out items if needed. The boots were very very similar in price as well.

As for the boots themselves:

1. They’re very high quality. They came flawless! I wouldn’t say they’re super duper thick leather but they are crafted very well. It’s a stiffer leather for both. It’s obvious that time was taken to make these. They aren’t floppy or droopy at all. The red is similar-ish to a smooth leather style from dr. Martens. But they’re not plastic coated like that style, just very polished and smooth. The purple are amazing. They’re also very very similar to dr. Martens rub off boots. They have that plastic type shiny coating.

2. I’m a UK 5, which is a US 7. I’d say the boots are pretty true to size. On the website it does recommend to size down but I didn’t. I have more narrow feet but longer toes so I didn’t want them to be too short. No complaints! They feel good and you could wear thicker socks without and issues.

Tips:

1. If you’re in the US especially, email them to ask what’s available to be shipped now. Just give them your size and they’d send you your options. That way you don’t have to go through what I did.

2. Keep on top of CS. I didn’t always have to nudge them but it does help to email them if you haven’t heard anything for a few days.

3. Be kind. They’re not trying to be difficult. They do want you to get what you paid for.

I didn’t have to pay any extra duties as everything is included in the price of stuff, as noted on the site. No signature was required either for delivery.

These shoes are super expensive but you do get what you pay for. I like how the soles are screwed in and they seem to wear well. I got a very old pair second hand and noticed how you couldn’t tell it was 30 years old. They weren’t in new condition but they in no way looked like they were run over by six semi trucks. That’s what sparked me to buy some new styles.

I can’t speak to the custom process is. I saw from other posts how they take several months. I’m not surprised since getting already made boots took a month.

I would buy from them again. It wasn’t an easy process but now I know how to streamline it.

I haven’t really seen too much about ordering from them, other than complaints. So I really wanted to try to help anyone curious about them. I hope this reassures someone that they’re safe and gives them a guide!