r/ClaimsAdjuster

How many hours a week are you working?

I currently work as a server in a high volume restaurant in Central Florida averaging about $250/300 a day, but I'm looking to pivot out of the industry and transition into insurance claims adjusting with no experience. I'm trying to map out the best way to get started without completely tanking my income right out of the gate. For anyone already in the field or who has made this change, I have questions

Is it better to front the money for a FL 6-20 All-Lines course and study on my own while keeping my job, or just let a company pay for it? Any advantage/disadvantage to either route besides financially

If I get licensed on my own first, can I skip the lowest tier trainee desks and get a better starting pay?

Does high-volume restaurant chaos translate well to handling claims and upset people at all?

how much do you make, and how long have you been an adjuster?

I know this may seem strange compared to majority of adjusters, but are there any adjusters out there who get bored with their job at times, as in you are caught up with work and have nothing to do?
I can’t tell you how many hours a week I’m just clicking my mouse to stay “green” because I have nothing to do. Activities/diaries are already caught up for the day, just waiting for the next claim to come in, which could be minutes to hours depending on the day.
I keep up with my claims, I have a very very low claim count. (Typically under 25). I work auto liability claims, no 3rd party BI.
I love what I do, but never thought I’d be just sitting there with nothing to do a good handful of times a month.
No one in my department even comes close to my claim count and performance metrics. My 1 on 1 with my sup is always the same thing. I’m doing a great job, never any coaching, and how can I help other team members who are struggling.
Btw, I love the company I work for and anytime I speak to other adjusters with other companies, they either don’t believe me, or want to know my secret to keeping up so well.
All I can ever say is the company I work for is amazing and I keep up with my stuff. Plus I have an awesome supervisor.

Just curious if anyone else is out there like this or can relate.

I’m currently completing my course to get my Florida 6-20 adjusters license and I was wondering what companies hire for entry level adjusters/where’s a good place to start? All advice welcome

been in 3rd party BI for serious injury at a big corp. i’ve genuinely have had enough, i’m putting in my two weeks. i’m 22 years old and interned for this company, but claims is NOT for me.

it’s intense panic attacks, ive gained weight, my parents have noticed i am dying inside. ive spoken w my manager for plans of attack on the workload but he keeps saying it will take years to get a grasp on this work.

but i’ve had enough, even without a job lined up, i feel much better going back to serving at a restaurant then being called an incompetent bitch on the phone by corrupt attorneys.

just had to rant, i see people talking about leaving on this thread, had to add myself. is there any advice you may have for me in leaving?

My refrigerator line was licking for months without me knowing, so the wall behind, the tile floor is flooded, the hardwood floor it's bubble up and damaged. Do I have a ins claim? Thank you in advance

Over the next two years, the manufacturing plant where I currently work is planning to shut down. Fortunately, I’m in a position where I should be financially secure. My home, vehicles, and other major expenses are paid off, and I have approximately $500,000 in my 401(k).
The challenge is that I’m still too young to simply stop working. I’m looking to make a significant career change and move in a completely different direction.
Would pursuing something like this be a realistic and interesting option for someone with my background? If so, how would I go about getting started?
I don’t necessarily need to make premium money right away. I’m comfortable starting at a lower income while I learn and prove myself. However, if I enjoy the work and decide to make it a long-term career, I would eventually want the opportunity to be compensated well.
I realize this may be an unusual question, but I’m genuinely interested in changing directions and finding something that I can be passionate about and build on for the next chapter of my career.
I currently own several small businesses and serve on the board of directors for a large resort, where I’m involved in managing multiple people and operations. If I make this career change, I plan to step away from those responsibilities so I can give the new direction my full attention.
I’d appreciate any advice on whether you think this would be a good fit for someone with my experience and, if so, what steps you would recommend taking to get started.

We’ve had a few workers’ comp files lately where the claimant is bouncing between different parts of Northern California throughout the week. For those of you handling CA claims, do you prefer keeping one investigator on the file from start to finish, or handing surveillance off between investigators based on territory?

Curious how adjusters are handling this, especially when it comes to keeping reports, timestamps, and observations consistent across multiple investigators.

Hey everyone! I recently interviewed with Liberty Mutual for the Associate Customer Service Representative (CI) position on July 28th.

At the end of my interview, I was told that it would take approximately 2–3 weeks to make a hiring decision and that I would receive a phone call if I was selected.

It has now been 3 weeks, and I still haven't received an update. My application is still showing as under consideration.

For anyone who has recently gone through Liberty Mutual's hiring process:

How long did it take for you to hear back after your interview?

If you were selected, did they contact you within the 2–3 week timeframe?

I'm trying not to overthink it, but the waiting is definitely making me assume I didn't get it. I reached out to my recruiter but have not heared anything. Any insight from people who have interviewed for this position or similar customer service or claims roles would be appreciated!

I am just genuinely exhausted with job searching! I would love to finally get a good stable job and grow within the company as I've heared many great things about them.

Back in 2024, I applied for a position and didn't make it. (Damn HireVue!). Ever since then, I've wondered what it would have been like. I've been a building inspector (government) for the last year and a half, and a field adjuster position (property) just opened up again. Honestly, government work is a bit too slow-paced for me, at least in my municipality. I've read the horror stories on case load, and the stress, but I'm really not turned off about it. I feel like I'm called to this job, but obviously I've never done it.

Customer service is the core of my position now. I've got the construction science down. I was a contractor prior to being an inspector, so I've got that down pat as well.

What do y'all think? Am I stupid? I've got a state pension (need 4 more years to be vested), GREAT insurance, and so-so PTO. I'm young. I'm married, no kids.

** Edit **

The position that opened up is local property. I'd be assigned a territory. I know I can be called for CAT as well though, but daily duties would be local.

Anything you wish you knew?.

For those on the hourly/non-exempt side how's the OT and CAT pay in practice? Does it end up matching or beating what a salaried role would pay?

I just want some insight for those that hate being an adjuster, why stay in something you hate?

I work as a med only work comp adjuster and get hit our daily max allowable claims which is 5. For what I’m getting paid, it’s a lot on top of the open ones I have on my desk. I also live and work in the US east coast.

What case loads do you guys get? I wanted to add and ask if you think you’re paid enough for what you get assigned, but I think we’re all on the same boat.

Hi,

Had a question regarding some open positions for claims adjusters (Property/Vehicle). I have never worked in insurance, but have 3 years as a Surveillance Supervisor in the Casino Industry in Vegas which involves heavy report writing/documentation, risk management, auditing, and overall casino expertise. I have also worked in the luxury furniture business for about 4 years prior to this as a service/delivery guy. Am I even remotely qualified for these postions?

Thanks!

I started as a Casualty Claims adjuster with LM two months ago, just finished training completed nesting phase. And now I am handling claims of my own so far I’ve been swamped with claims and I’m having a hard time trying to manage my workload.

I don’t wanna just get frustrated and quit while I’m new to this. I actually want to at least get decent at it before I decide to like it or leave. Is there anybody who have had this experience struggling in the beginning of their claims career? If so, any advice?

I have passed my alberta general level 1 but i don’t want to work in brokerage. Currently enrolled in CIP. If someone can suggest which company i can start with as a newcomer in this industry.Your help will be highly appreciated. Thanks

Yesterday I was convinced a file needed surveillance. Came back to it after lunch and wasn't nearly as sure. Now I'm wondering how often newer adjusters convince themselves something is fraud when it's really just a messy claim. Did anyone else struggle with that when they started?

Had a file come across my desk this morning where something just felt off. Nothing major but enough that my manager brought up surveillance. Now I’m wondering where everyone else draws the line. Is there something specific you look for or does it mostly become a gut feeling after doing this long enough?

I’ve been handling auto claims for over 14 years for one of the biggest retailers US/World if you can guess.

Anyway it’s been 2 years since we came back to the office and now the WFH option is fading when I have 2 young children that need me around to get them from school and the drive of an hour each way is killing me.

I’m a senior analyst and handle everything from minor PD to high exposure BI claims. What options or companies are out there that take care of there people but also are fully remote.
I have every Ins adj license besides HI.