r/CommBank

Title. Cant seem to find a reason when i google or their website. TYIA

I have an old NetBank saver with zero balance that I want to shut down but the app tells me I have to go into a physical branch or call them. It takes two seconds to open one digitally but apparently closing it requires a full interview

This is more of a rant: Its so stressful waiting for an answer on our application. The sellers of the house we have an offer for are so patient and have agreed to 2 extensions thus far. But we just want to know if we can start packing and not live in limbo. Anybody else got approval after 12 days? Edit: we got pre-approval before interest rate and budget night. I should also add this is going through refinancing current house (which will turn into an investment property). Broker said this has been escalated

Hi,

Yesterday I went to log onto my bank with my new pixel 10 and I went to check my commbank app and I get profile removed account locked. Its all fixed now but what triggered it? they said it was malware on the phone but I have been running the same set of app for years and this phone was already in use for about a week. Was there a change in the app to maybe trigger on side loaded apps or ones loaded as debug builds direct from Andiod Studio?

Thanks

I wanted to share this because it might help someone else.

Out of nowhere, I got a call from Commonwealth Bank saying I was being refunded money from a scam that happened a few years ago. At first I thought it was 100% a scam - I vaguely remember losing around $1k back then.

But the call was verified in the CommBank app, so I rang 13 2221 to double‑check. The guy on the phone confirmed it was legit and that a formal letter is on the way explaining everything. The refund should take 4 weeks.

Apparently banks are re‑opening old scam cases and refunding people more than they originally lost because they’re including extra transactions, fees, or stuff they missed the first time.

Anyway, if you get a random call like this - don’t trust it blindly, but don’t ignore it either. Verify it properly. Sometimes you actually are getting money back.

Looking at the points system on the Ultimate Awards card to see if it justifies the monthly fee. The travel insurance inclusions look decent on paper but I have heard mixed reviews about actually trying to claim through their provider. Has anyone actually found the point racking worth the squeeze?

A fortnight ago, Monday evening- I payID'd $50 to my CDIA account from another bank, got there no worries- 19:24. From there the plan was to withdraw it using QR cardless cash. Not my first Holden, should be fine.

Between then and 19:30, I first attempted this from the Smart ATM inside the Hive shopping centre in Abbotsford. Instead the dialogue I received on the app mentioned this action requiring the use of a Commonwealth bank brand ATM (apparently this deluxe unit didn't fit the bill), so I moved around out to the front to one of the regular units (using the same QR session I believe)

It was at this point (19:30) the ATM started giving me a dialogue about insufficient funds. As I checked my account it looked like it had actually gone through.

It hasn't reappeared since, and after a lengthy wait for the results of an official dispute with CommBank, it's been found that the ATM did not malfunction and everything went marvellously.

Did anyone even look at the camera footage? If this goes to small claims can I claim the time that they've wasted of mine here?

So to be clear, I contacted them through the app, was informed of a lodged dispute, and then on May 15, they hit my inbox to say they did nothing wrong and I'm crazy.

Has anyone had a similar experience?

Either way any ideas about where to from here?

Cheers in advance regardless

Tonight I logged in on my PC and it went straight to my home page instead of the "waiting for approval" page that usually is displayed. At first, I thought I must have autopiloted the app verification, but I realised my phone wasn't within reach so that then seemed unlikely. When I grabbed my phone I noticed 2 commbank notifications, one of which came after my log in on the PC, neither of which related to the MFA process. I then logged into the phone app to check my notifications, of which there was none. For the sake of my sanity I logged out on the PC, then logged back in, and it went to the home page again without the need for me to log in and approve it via the app.

Have they ditched this security process? I'm not complaining because it has always been an annoying addition that felt like its real purpose was to push you to use the app over using the website (login and then 4 taps in order to confirm it's me? c'mon). I can't imagine they've actually taken onboard my complaint after the few dozen times I bother to complete their quick survey. My PC hasn't had any major changes or updates since my last netbank session, nor has my phone. So what's the go?

I sent some cash to a family member in the uk on Thursday night and the money has left my account but they still have not seen it on their end

I’ve been reading through the Lend a Hand support pages trying to find ways to buffer my variable home loan interest. CommBank mentions that if you have a Standard Variable Rate loan, you can link up to 99 independent Everyday Offset accounts to a single mortgage. Does anyone actually run a massive micro-budgeting bucket system like this in real life? Does having 10 or 20 separate offset accounts for specific bills/spending categories get laggy on the app dashboard, or does the interest-saving math cleanly aggregate across every single account automatically?

I am an American. I do not live in Australia. I am not a CommBank customer.

I am getting emails from CommBank. At first I treated them as spam. Then I realized that these look legitimate. So, I called an Australian support number, but ran out of minutes so couldn't continue with them.

I am unsure what to do. I can't find a valid international support number on their site.
I assume this is a legitimate bank, based on all my research.

no-reply@edm.cba.com.au is the email I received from.

The emails do not look like phishing emails. They are just marketing emails or online statement is ready.

There is supposedly an account created with my name, and my email. I have full access to my email.

I don't know what to do. I can't call. I can't chat online. I have not found a customer support email.

You guys may not be able to help me, but any Australian Advice is appreciated.

Edit: I appreciate all of you Aussies. I understand this could be phishing, but based on everything it seems to be legitimate. I am not clicking any links in the email, nor using their links. Based on multiple comments I decided to reach out to CommBanks @hoax email.

Hi ! I'm from the Philippines and someone I transacted with sent me money from Australia and he even sent me the screenshot containing that the status is "SUBMITTED".

I don't know about the international banks but I am curious if it is possible that the sender may cancel it? It says that the money will take 1-3 days as well.

Please help me, I'm overthinking. I can also send the screenshot he sent to me for your reference.

Thank you!

Im speaking in behalf of my Australian friend who is in the hospital ICU for almost a week due to colon surgery. He has no family here in the Philippines and in Australia. From what i know he has 2 banks that he uses for his money transactions. Ubank in which he has the actual ATMcard to withdraw money and Commbank which can only be accessed using his mobile phone and thats practiaclly where his money really comes from in which there is no actual ATM card present. Just plain online banking.

As of the moment, has no more funds left in his Ubank account and needs to transfer funds coming from his Commbank and because of his medical status now, he wont be able to navigate using his mobile phone and the only way to assist him is if i can contact their international hotline in which nobody is answering.

Can anyone help me and my friend on how to get thru with this? Or if anyone has experienced this situation, please let me know...

Hey guys, I just lost close to $400 from fraudulent transactions that seems to be paid in the US? Already locked my card and raised it as a fraud through the app. Should I drop by the bank as well and will i get my money back…..? Im a student and it means alot to me.