TAP Portugal - a horrible airline. Go elsewhere if you can
We had a bad experience in 2016 doing the London-Lisbon-Madeira return route. I’m not a big fan of other budget options like Easyjet so we gave TAP another go last week. First 3 legs satisfactory, the 4th was abysmal. We get on to find the seats we’d booked months in advance were taken by a breastfeeding lady with another small child. Ok, 1st world problem me and the wife end up in separated non-window seats like we’d booked. What was disgusting was seeing 3 spare seats in business class being used by a family of 3 who now had 6 seats. By the way it’s not business class - just a shitty curtain. We find out the lady in our seats had missed a flight due to Lisbon airport’s inadequate service and coughed up another 1500 euro. Not her fault but why the fuck not give her 2 of the 3 ‘business class’ seats and give us ours? I’ll make the call and I truly hope like fuck that I’m wrong - the main thing I can think of is her skin was very dark. And to the flight crew - don’t say obrigado to me on disembarkation after fucking us over - and this poor lady who copped it worse than us. 2 bad experiences now. Worst by a long way of the 15 or so airlines I’ve used in my life. FIND ANY OTHER OPTION THAN TAP