CX Colleagues
I was told by my manager today that, from September, our Customer Experience department is apparently going to become Aldi/Lidl style.
The idea is that all CX colleagues will work on the shop floor, helping with deliveries, etc., and only open a checkout when a customer actually needs one.
Kiosk/Selfscan will obviously remain manned at all times.
Apparently there will also be no dedicated ‘Captain’ or ‘Runner’.
I have no idea if this is 100% confirmed or not.
Thoughts?