r/VolvoEX90

Howdy folks,

I was resolved to buy the Ioniq 9. Got one discounted just enough to make it work for some capped thresholds for tax reasons. Then Volvo called. Offered me an as-new demo at the Ioniq 9 price. It’s MY25, so has the hump… and it’s a plus, so misses out on the amazing audio, air suspension, ventilated massage seats, dimmable sunroof, fancier wheels, matrix headlights, soft close doors, laminated acoustic glass on all windows… quite a lot missing for the price difference, but I guess Ultra not being discounted as far as Plus. I’m comparing it to a brand new Ioniq 9 top spec that does come with all those ultra features and also captain’s chairs at the back.

So, what would you do? I don’t need the bigger 3rd row for humans but will carry a load of cargo at times and generally prefer bigger.

I got this car in Jan. Since then I’ve had nothing but problems, screen goes blank, cameras stop working, volume button won’t work, the seatbelt alarm will keep going off even if no one is seated in the back, just a few problems to name a few. I’m tired of dealing with this car. My monthly payments are Iike $900 and with insurance and everything and I’m paying $1300 a month for this car and it seems a ridiculous amount for a car that doesn’t work more than half the time.
Been going back and forth for a month with Volvo finance and they refused to buy back the car. I want to use lemon law and sue them for such a bad faulty car that clearly shouldn’t have hit dealerships.
Has anyone had luck with Volvo financial and can tell me how to go about this?

25 ex90 ultra. Charging is difficult. Have 220 plug but garage is super hot in Texas. I’ve throttled back to 15 amps and that helped for awhile but now it won’t even start to charge. When I plug in it thinks about it but never connects just goes offline. Thoughts?

Hey all,

A little over two weeks ago I asked about anyone knowing what Software version the EX60 is running on. Now I can answer this myself for anybody that is interested.
3.1.14 (released on August 17th). So it‘s a bit further than ES90, EX90 and Polestar 3 which run on 3.0.33 released on 13th of August.

I want to be upfront: the car itself is amazing, maybe the best I've ever owned. I previously had an XC90, a good car on an old platform with great design, but I dealt with plenty of issues through the service department, mostly related to the driving experience.

This post is about the EX90 story. Not about the car, but about how consistently reactive and unprepared the dealer and service have been at every single step.

I placed the order in March 2026 and got a good discount despite it being a MY26. The plan was to move to the new platform; with our family expanding to two kids, we needed a car for mixed city and highway driving.

The car arrived in April, though the delivery date kept shifting week to week with no clear tracking from the dealer. I was notified it had arrived just before Easter, while I was preparing to return my XC90 under a buy-back deal. I expected to pick it up on the agreed date, but instead the real story began.

The car sat on the lot for a week and a half before PDI even started. Then I was told Volvo had blocked the car because the GHCA needed to be replaced, adding another week's delay. My reaction to that part was actually positive; better to catch it before delivery than after. A proactive move from Volvo, but it also meant the dealer had even more time to prepare the car properly, time they didn't use.

By the end of April I was told the car was ready. That's when the pattern started: every step of this story is the same issue repeating, a dealer and service team that reacts to problems instead of preventing them.

Pickup day: a car nobody actually checked

I signed the papers, but based on past experience with this dealer (the only Volvo dealer in Bulgaria, based in Sofia), I did a basic inspection myself: paint, bodywork, interior. I found heavy swirl marks across an entire panel, unacceptable on a brand-new car, marks on the piano black trim, small paint scratches, and a dent in the front decorative panel.

None of this had been caught by anyone at the dealership, despite having had the car on their lot for weeks, including the extra week from the GHCA delay. This wasn't bad luck, it was nobody doing the basic quality check that's supposed to happen before a customer sees the car. I noted everything on the handover paperwork.

The next day I noticed a punctured passenger seat. Brand new car, and still nobody had looked closely enough to catch it before handover.

I wasn't frustrated by the issues themselves, things happen. I was frustrated that no basic check had been done at all, at any of the several points where it could have been. Volvo markets itself as a luxury brand; I expect the service to match that.

The repair saga: no plan, ever

The dealer's response was essentially: we'll order the parts, and you'll need to drive the car to a paint shop. No delivery timeline for the parts, no coordinated plan. I was left to organize everything myself.

While waiting, a knocking noise appeared, apparently from the suspension, and the door trim strips started rubbing and peeling against the rear door. Another issue, another vague "we'll deal with it," with no plan attached. I had to push for escalation to the branch manager myself just to get things organized in one visit instead of being called in piecemeal for every part.

The suspected cause of the knocking was the shock absorber, "suspected," not confirmed with any diagnostic equipment, which isn't what I'd expect from a Volvo service center working on a car this new.

Three weeks ago I was told the parts had arrived and booked the car in for August 14th, confirmed as a one-day job: shock absorber, trim strips, seat, and decorative panel. I planned my whole day around that confirmation and waited at the showroom.

Two hours in, nothing had moved. At 1PM, with the shop closing at 6PM, a mechanic told me they wouldn't finish that day after all, despite confirming twice beforehand that they would. Then the branch manager tried to blame me for arriving an hour late, which was false and easily verifiable via the entry ticket. Instead of checking the facts, the first instinct was to find someone else to blame.

As compensation I was offered a loaner car, initially a V60 (with a newborn and a toddler, not exactly practical), later upgraded to an ES90 after pushback.

The final act: still nobody double-checking anything

Two business days later I got the call: the car's ready. Except the shock absorber they installed wasn't the correct part, even though the box was labeled correctly. They'd had three weeks since confirming the booking to check that the parts on order were the right ones, and simply never did.

I let it go and picked up the car. That night, in my garage, I noticed the new decorative panel's backlight wasn't working: the LED was blinking, not lighting properly. Something I couldn't catch at pickup because it was too bright outside, and something a proper handover check should have caught regardless.

Back to the service the next day. Confirmed: defective LED, after 8 km of driving. Either it was never checked before handover, or something went wrong during assembly and nobody verified the work afterward.

So that's where things stand, waiting on the LED and the correctly matched shock absorber, and honestly bracing for whatever comes next.

The takeaway

The car itself is genuinely great. But at every stage, from PDI to handover to every single repair, the dealer and service have been reactive instead of proactive, catching nothing on their own and only fixing what I personally found and pushed for. Every visit wasn't just a visit, it was a half or full day taken out of my life, with no sign anyone on their side saw it that way. That's not what I expect from an official Volvo dealer, and it's certainly not what "premium" is supposed to mean.

https://reddit.com/link/1vsczdc/video/i260ryg5m9kh1/player

https://reddit.com/link/1vsczdc/video/sakxbyg5m9kh1/player

https://preview.redd.it/esw8hgbcm9kh1.jpg?width=5712&format=pjpg&auto=webp&s=28acbfcb2fe4e3ac40523fc4f5fe9b4a981bfccc

https://preview.redd.it/8jo9zhbcm9kh1.jpg?width=3024&format=pjpg&auto=webp&s=ff9e18c71b35f5133a80d66d76e5081aece82ce0

My EX90 was delivered last week. My wife took delivery, and so she was set up as ‘owner’. She shared the ‘card’ from her Apple wallet with me, but now when I use my phone to get in the car, it logs in as her, sets the seat to her profile, etc.

Is there a way to change this so the key on my phone is linked to my profile, rather than hers?

Received my release agreement today. One risk I see is if the lidar system breaks/fails, is there any potential it causes something to not work with the vehicle, and now I’m on the hook?

“In exchange for a payment of $1,500, I agree to release and forever discharge Volvo Car USA LLC, Volvo Car Corporation, and their parents, subsidiaries, affiliates, officers, directors, employees, agents, insurers, successors, and assigns ("Released Parties") from any and all claims, demands, complaints, damages, costs, expenses, or lawsuits that I have now or may have in the future arising out of or relating to the lidar system in my 2025 Volvo EX90, including the availability, performance, support, repair, replacement, functionality, or future use of the lidar system.

This release applies to all claims relating to the lidar system, whether I currently know about them or not.

I understand that I am giving up my right to bring or participate in any claim or lawsuit against the Released Parties regarding the lidar system in my vehicle.

I have read this Agreement, understand it, and sign it voluntarily”

I'm looking to lease 26 in a month or two and would like to understand if Volvo is still doing $800-900/month with $0 down?

Any suggestions to find such a deal is appreciated :)

Quick questions as I look at used and CPO 2025's

1. I saw in other posts that people think that low mileage 2025's are lemons/buybacks. Is there a way to tell besides Carfax?

2. I believe all 2025's are eligible for the updated hardware, right? How do I know if it has been upgraded and are they required to do it before I purchase?

The default here is water with a microfiber towel.

For cleaning the dash, seats, everything interior other than carpet and electronics…. What have we been using?

I tend to keep the windows down at times, so certainly some dust.

I got a notification in the app about an update being available to install. I went to the car and installed it without any issue. It took approximately 30 minutes. I haven't driven the car yet after the update, but the infotainment system feels much snappier. I haven't seen any changes in functions etc. yet. One thing was weird after the update: when I locked the car, the occupant alert went off. So I unlocked and locked again, and all was good as of now.

I noticed the range optimization option back with .33 update. Not sure if it was there after .28

With how many issues an infotainment and drive computer restart fix. Volvo need to add a restart option in the menu, instead of us Konami coding it everytime.

Hi
I am planning to buy the plug in Hybrid XC90
I don’t see much recommendation on the best year to buy …. I don’t trust YouTuber as seems they get money for making biased recommendations… everyone talks about bout Lexus XT as best 7 seater car ever … I drove it and didn’t like it ..
AI recommending to get the 2023 + with the ERAD 3 as previous one keep failing not sure because it’s unreliable or people ignore fluid change or leaving the battery with no charge …also not sure what the most appropriate trim to invest in … people says the air suspension is firm … no idea !
Any recommendations are highly appreciated !
I see used 2023 going for good price