Beg bug and roach and skunk infestation, forced to leave to a hotel but air bnb won’t pay for it [Canada]
I had a 6 day stay for school, stayed 2 nights as we thought it was mosquitos biting us.
by day 2 found 20-30 cockroaches in our food and all around the house, and realized these were bed bugs eating us alive once we found their bodies.
left immediately once we realized what was happening, air bnb said they’d find us a place, they didn’t said there were no options, so they told us to go to a hotel and we’d be reimbursed.
so we went to literally the cheapest hotel we could find, 2 rooms 2000$ CAD plus paid for a car decontaminatio/steam cleaning 275$ and 75$ in laundry fees to bake everything we had immediately whatever we didn’t throw out.
okay so air bnb would not refund untill we checked out and submitted receipts, we are back home now and airbnb says they’ll give us 450$…. that’s after escalation higher 3 times….
what on earth, what am I supposed to do? i expected a 2400 refund not 450…