How do you tell if a dedicated development team is actually managed or just staff augmentation with a new label?
We signed on for what was sold as a managed team, but three months in I’m basically their unpaid PM. I write most of the tickets, assign the work, chase PRs, and ping people when they’re blocked. The devs are fine, but the vendor’s delivery manager mostly drops into one weekly call, asks for updates, and that’s kinda it.
Maybe I’m expecting too much, but if we still own the backlog, coordination, delivery risk, and most technical calls... what exactly are they managing? at that point, isn’t it just staff aug with an extra meeting slapped on? where do you draw the line?