I ordered a pair of Alala sunglasses that cost $554 including tax (490 before tax). Instead I was sent a pair of Marc Jacobs sunglasses worth $250 before taxes. They want me to agree to pay them the customs fees and return shipping to get a return label. I would be fine with that if this wasn't their mistake and they weren't trying to rip me off. I had no intention of returning my original purchase. I checked the customs paperwork sent with the package. They under declared the package at customs. They stated the value was $294 CAD (216.05 USD) when the value before taxes was 490 CAD (360 USD). That's a discrepancy of $144 USD that they declared to customs. But they want me to agree to pay duties for the $490 amount they never even paid for a product I never received. They either knew they were sending me the incorrect product and did this to charge me inflated return fees. Or they lied to customs and border agencies. The product arrived with no sunglasses box. It was packed in a reused Bausch & Lomb contacts lens box. I have never had a more unprotessional experience. I've tried to contact customer service many times with no response. Please save yourself the headache. I'm going to have to report them to the appropriate customs/border and consumer protection agencies. Ive attached photos. The black ones are what I ordered. The brown ones of significantly less value are what I was sent. This is embarrassing, these companies need to do better.