u/Background-Log4169

Amazon India has become a complete scam, my last three orders were marked as "Delivered" but never reached me, and despite customer agents promising refunds after repeated complaints, the money never arrived. Today was the breaking point when a delivery agent rang my bell, dumped a package, and ran away before I could even open the door, only for me to find the dinner set inside smashed to shards. To make matters worse, Amazon has now disabled the chat and call support options for my account, leaving me with no way to reach a human or claim the refunds I’m owed. It’s clear they are intentionally looping customers and blocking access to support once they’ve taken your money please avoid them at all costs.

I’m at my wit's end with Amazon India. Over the last month, I’ve had three consecutive orders marked as Delivered" that never actually reached me. Every time I reached out to customer support, I was given the same script- We are investigating, please wait 3-5 days. After repeated follow-ups and heated complaints, they finally agreed to issue refunds for those three orders. Guess what? No money ever hit my account, and now when I ask for a status, they just loop me back to the start.The breaking point was today. I ordered a dinner set. The delivery guy literally rang my doorbell, dumped the package, and bolted before I could even open the door. I opened the box to find the entire set smashed into literal shards.

Now, the Customer Support chat and call options have magically disappeared from my app/account for this order. It seems like they’ve blacklisted my account from reaching a human because I’m asking for the refunds they promised. Has anyone else dealt with this refund scam lately? How do you get through to a real person when the app blocks you? I’m seriously considering filing a case with the National Consumer Helpline (NCH) at this point.