How to remove a child from a family sharing plan
A few years ago I added my grandmother to our family sharing plan. Upon doing this Apple decided to create a duplicate account for her (literally the same email but a 1 at the end) and set the age to 3. The phone number is set to a number I don’t have and I don’t have any passwords for it to go through recovery.
Now my family plan is maxed out with an account I never added and I can’t remove it since it’s a child’s. I have called Apple support and they walk me through steps and say I’ll “get a call in a couple of weeks” but that call never comes through. I have tried it 3 times and never got a call.
I can’t reset the password because I don’t have access to the email, and I don’t have access to the phone number. I don’t have anything, and Apple support has been useless.
Any advice?