

Buyer opened a case on Friday. Poshmark Support is MIA. Any insight here?
This buyer is relatively new. This appears to be her first purchase because she has left no feedback. I could be wrong and she could just be someone who doesn’t leave feedback on her purchases.
Anyway, she filed a case on Friday, as soon as her bag was delivered.
Poshmark asked her for to provide photos right after she opened the case.
So yesterday, the buyer said she can’t upload more photos and said she scraped the tassel and smelled it and it doesn’t smell like leather.
So I asked Poshmark to respond. They still haven’t. Now the buyer is asking me for an update and Poshmark is still nowhere to be found.
Does anyone know the timelines for Poshmark to handle something like this?
I’ve never been in a situation like this before despite selling on posh for over 10 years.