Trading in an imported car
Kind of a weird situation, don’t know where to go. Took my car (2015 BMW) into Carmax to see what they’d give me and the guy came back and said they couldn’t make me an offer because the car was never imported properly into the states. I tried to get him to explain more and he wasn’t really able to. Mentioned something about there being a sticker of some kind that was missing (maybe emission related?) but nothing more. I bought the car in Canada and imported it to the states after a few years. Went through the proper channels, obtained the letter of compliance from the manufacturer saying it met US EPA and safety regulations, declared the car at the border and paid import fees and registered the car here, so I know it was imported properly. I have retained all this paperwork. Not sure where to go from here. Tried contacting the DMV and all they were able to do is confirm that the car is legally registered in the US. Hoping someone here might have some experience and point me in the right direction. Would a proper BMW dealership be any help? Thanks