Why so complicated to see available rooms
I was going to be staying in Bangkok for over a month. I wanted to see various room types in person at the Rosewood hotel.
I explained this to the front desk clerk, who with a concerned look on her face spent 10 minutes looking deep into her computer, and eventually determined they were so booked there was only one room type they could show me. Fine.
A very nice gentleman shows me the room, it's nice, but tell him I need something bigger for a long stay.
We get back down to the front desk, he tries his luck at finding rooms to show me, and magically there are three more room types available for him to show me. THREE.
This is not the first time this has happened. One front desk clerk can find a room, another can't.
What is going on here?
Shouldn't 100% of front desk agents be easily able to view 100% of a hotel's clean rooms? With one click on their computer?