Making a customer wait over a month for a revised contract: normal or poor execution? [I will not promote]
I'm CTO of a govtech startup. About a month ago we received the contract for a pilot with our first customer. My co-founder (CEO) wanted to have the contract revised by a lawyer since it is our first contract and didn't want to take any risk. In fact, there are a couple of clauses in the contracts that are favouring our client too much, so I do believe that a revision was necessary.
What frustrates me is that it has been a month since we received the contract and we haven't sent back the revised contract yet. That's because of how long it took to engage a lawyer expert in these things and the lawyer is not done yet with the revision. I thought the whole thing would take a week, 10 days max.
The contract is very important for us because it is all about market validation (and it's a pretty fat contract too since it includes not only the pilot but also what follows after that). I think taking so long for a contract revision might jeopardize this opportunity and is poor execution.
What do you guys think? Is it normal to take so long to send back a contract? Do lawyers normally take that long? What should have we done instead?