Failing sensors
I picked up 3 g7 sensors from my pharmacy. The first one failed in 3 days. Dexcom sent a replacement.
Now the second one has failed in 5 days of using.
I haven't had many issues up until these last 3 and I don't have any complaints with dexcom customer service. I have to call them again today. I was under the impression that dexcom will replace only so many. I think sense I started using the G7 about 18 months ago I requested 5 replacements. 1 would not pair. The other 4 just quit.
I hate the fact that my app wont say what the serial number or any information about the sensor that is still attached to my arm. Everything about it is just blank.
The data was there when it was working.
It matters because dexcom asks what the serial number is and its just not there. You would think the app would save that data.
I get my G7 From Medicare and they are super strict about when I qualify for my next subscription. 30 days not 29. So when these fail especially if its the last of the three 3 days before I qualify for my next subscription I'm screwed.
This time im still waiting on the replacement of the last sensor and have only 1 left . Now I have to call in for another replacement before I receive the last replacement and it takes 10 days to get.
I have two questions. Has anybody experienced back to back failures?
Has dexcom ever denied replacement?
The questions they ask me make me feel guilty of doing something wrong.
They ask for the serial number that I don't have but should have been stored on their very own app. Stupid!!!
I'm on a weekend trip and lucky have my next and last G7. The box is at home.
I used to throw away the box right after activating because I though the app would have the serial and manufacture info. When these fail the app removes any information.
Dexcom... update your app to record and maintain the data of current sensors so I dont have to feel like it's my fault.
Im a bit nervous now as my endo has dramatically changed my insulin routine and they are watching my reports. I have been falling into the upper thirtys at night. The g7 has been saving my life. If this third and last one fails there will be several days with no data.