My cousin may have broken his PS5 unknowingly and I dont know what to do to help him.
So I have a young cousin, age 11, who has always dreamed of having a Playstation console after hearing about the collection I was having, and after a year of pleading and begging to his parents, he finally got a PS5 Slim for his Christmas.
My cousin for many months left the PS5 turned off and only recently got it back on to play some of his physical games. Today he came to visit me and brought his PS5 to check what firmware the console was on. He told me before hand that the PS5 was disconnected from the internet and also played on it today (he last played Hogwarts Legacy).
He also brought all the cables the console came with, so I didnt need to give him some from my own devices. I tried connecting the PS5 to my main monitor and, although the console turned on, it started with a double beep (the one that usually comes from "Your PS5 wasn't turned off properly") and worst of it all, the screen showed nothing: the monitor captured no footage and entered sleep mode as a result. I got a bit confused, thought I need to switch the HDMI outputs around, but still the PS5 didn't show anything on the monitor. I didnt want to assume to worst, and hoped my monitor had trouble with displaying his PS5's screen, despite using the exact same monitor for my PS4 and fat PS5 and working just fine.
I decided to turn off the PS5 by holding the power button and once it was off, I moved the console to the TV in the living room where I turned it on once again, while connected to the HDMI output. To my horror the console did turn on, but there was static and loud noise coming from the TV and after a solid 6 seconds the screen lost connection. The PS5 remained on, no blinking light or anything like that, it was as if the console was on and well, although I couldn't hear the fan anymore.
I asked my cousin gently what he did today with the PS5 and he said to me he played Hogwarts Legacy with the internet off and then took the console from his TV and put it in his bag. I asked him if he shocked the console while in the bag (ie dropping the bag or hitting the bag while the console was inside) and he said he didnt.
He then told me step by step what he did the whole day: he turned on the PS5, played Hogwarts Legacy for 2 hours, put it to rest mode for a while (probably to go eat lunch) and then UNPLUGGED the PS5 WHILE IN REST MODE. My heart dropped but I got to ask him if he did any setting changes in rest mode (such as turning off wifi during rest mode) and he said he didnt meddle with the settings that much. I decided to tell him that the console may be broken (said it like that to not panic him too much) and that its not his fault, but he should be more careful in the future with how to handle the PS5 to avoid issues like this. Now whats most important is to see if the PS5 is fixable.
I am beyond scared and worried for him right now, because this happened so sudden. I dont blame him for being careless, as I am sure I was just as clumsy if not worse at his age with my Xbox 360, but as time went on I got to be more careful with my consoles (and even then I still did mistakes, lost my PS4 Pro completely and had to repair my Fat PS4), but I couldn't imagine this child's internal panic.
Can anyone help me with understanding what COULD be wrong with his PS5? I am wondering if either the console broke from being abruptly turned off during rest mode, or if the console was updating while in rest mode (given he only stopped the main wifi connection, not the rest mode setting) and broke the console because he unplugged it while updating.... I want to know how I can help him just in case the console has no warranty. I want to help make my cousin happy and try to find help to fix his console. Any advice is greatly appreciated.