Do club Lounges always send out an email before the stay?
Platinum member here, in my last 2 stays at hotel w a club lounge, the JWM KL and Sheraton KL as well as my upcoming stay at Sheraton PJ KL, received an email from the club lounge about 2 days before my stay welcoming me and to ask if i was celebrating anything special and my expected arrival and departure times.
Not sure if this is the norm or the club team were making extra effort but it does feel good.
Always book the base room and get upgraded to a club room on the stay. Very worthy upgrade and is atleast 2-3 tiers above my base booking.